Why is a Telecoms System important for a business?
Let’s talk real here – you are actually buying a communications system so that your business can effectively talk with each other and clients in a fluid and fast manner. All businesses therefore rely on a full working telecoms system that must have user friendly interface for the customers to use.
With technology changing and evolving every day, and with so many new tools available on the market it can be difficult to identify which are good to implement and which are a total waste of time.
The first step in choosing a telecoms system is to look at what the business needs are and any associated risks to the business if the system fails or has a major glitch.
This includes not only the potential loss of revenue from missed sales opportunities but also loss of customers through the resultant poor customer service. People will not want to deal with you if your system is constantly failing and they can’t get hold of you.
If you want to stay the top service provider, can you really afford to have a low quality customer service as a result of this poor phone service?
Understanding what you need
Every business is different, however there are many constants that remain the same throughout all fields of business.
Think about your current system and consider the following:
- Did the system meet the needs and goals of the business at the time?
- Is the system still meeting needs and goals?
- Is the system cost effective for your business?
If not, it’s time to rethink your system – maybe you can have a word with your provider, or you can switch to a new provider.
Every employee will need different kinds of features and permissions. A receptionist will need an extremely comprehensive handset while another employee will need a much simpler setup.
During a review of your telecoms system, you may find that your equipment is not being fully utilised, other features could be no longer required or even faulty.
Do I need to replace the entire telecoms system?
No, many modern telecoms systems offer the option of updating rather than investing in an entirely new system, which provides cost savings for your business. Find a company that have a good working relationship with NT Voice & Data so they can provide good value and competitive deals on telephone line rentals and call charges.
You need to find a reputable provider for your area, you would do well to speak to other businesses and find out who their providers are.
We here at HB Digital can supply, install and maintain most kinds of systems – enquire for more details
Our business phone lines work well, using the Openreach network and other telecom phone company options, meaning you can choose from a wide range of voice features to make the most of an organisation’s voice calls. you can usually keep your existing numbers too – which means you don’t have to mess around with a new number and the confusion that can cause for a business and its customers.